Salary: £19,500.00-£21,000.00 per year
Job Types: Full-time, Permanent

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  • New modern offices / building
  • Fully Covid-19 complaint with protective screens, sanitising and social distancing in place
  • Company Pension
  • Holidays
  • Staff Discounts
  • Company Events
  • Training & Mentorship
  • Variety of Work

Reports To:
The Scheduler/Planner will report to the Contract Managers and Directors.

Job Overview:

This role will involve working alongside a busy repairs / maintenance and servicing team. Within this role you will be required to liaise with residents and a multi-skilled workforce to ensure that maintenance is completed effectively across a time management schedule.

The Scheduler/Planner will co-ordinate a field team with reactive call out visits. Quoting for work that is required including sourcing materials and calculating labour. They will have a good understanding of time management and be experienced in scheduling and organising jobs and cover. Must have a clear understanding of geographical regions and be able to schedule jobs for engineers in-line with economical and time saving measures. Candidates applying for the role as a Repairs Scheduler must have previous experience working within a similar role.

Responsibilities and Duties

  • Schedule Service/Breakdown jobs in for various Engineers on a daily basis
  • Speaking to customers and uploading maintenance jobs needing to be carried out
  • Type up all related paperwork and update spreadsheets/planners
  • Order materials and pass all relevant paperwork to the Stores man
  • Complete and collate associated paperwork
  • Scan relevant paperwork and send to clients
  • Complete monthly valuations and raise invoices
  • Log service dates and update databases
  • Log any repairs
  • Deal daily with tenant enquiries and assist Contract managers wherever necessary
  • Raise Invoices and pass to Accounts along with payments
  • Make sure Engineers Work Planners are full on a daily basis
  • Update clients
  • Receive material Invoices from Suppliers and update costings database
  • Process Engineers Out of Hours Call Out time sheets and paperwork and pass for payment


  • A Minimum of 5 x GCSE’s Grade A-C (Including Math’s & English)
  • Administration and Customer Service Qualifications
  • A minimum of 3 years scheduling/planning experience
  • Be friendly and hardworking with excellent attention to detail
  • Excellent organisational and project management skills
  • Exceptional telephone manner and attitude towards customers and clients
  • Solid Computer skills
  • Have excellent geographical knowledge

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

COVID-19 Considerations:
Phoenix has undertaken a thorough Covid-19 Risk Assessment and have Covid-19 working policies and procedures in place.

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