Call Out Engineers
and Service
Emergency Out of Hours use only
Emergencies are classified as:
No hot water,
Uncontainable leaks,
Gas leaks,
No heating (1st October – 31st March only)
For private customers our warranty and Call Out assistance only covers Boilers installed within the last year. You must have a valid CP12/Installation Certificate and you must be able to show a copy to the engineer when he/she arrives. We will also attend all Boilers repaired/serviced within the last week.
In order to book an Engineer Visit we will require the following information: Full name, address and postcode of the property or site to be visited – Which Housing Association/Council your property is owned by if applicable – A site contact and telephone number – Emergency or fault
Out of Hours Engineer Appointment
If you are a tenant of one of the following please call to arrange an appointment.
Housing Plus
Rugby Borough Council
Aspire Housing
Watmos Housing
For all other Customers / Tenants
Please use the below information using your postcode to call the correct Call Out Engineer.
North Call Out Engineer covers the following Postcodes
L, WN, WA, CH, CW, SK, ST1 – 18, M
For Tenants/Customers of: Unitas, EON, Private home owners, Great Places Housing
East Call Out Engineer covers the following Postcodes
DE, NG, LE, CV, B, DY, WV, WS, HR
For Tenants/Customers of: Accord, EON, Private home owners, Trident
West Call Out Engineer covers the following Postcodes
ST19 – 21, TF, SY
For Tenants/Customers of: EON, Trident, Private home owners, Wrekin Housing
Commercial Customers
For Commercial customers our Callout number is:
Get a Quote
We’d love to talk to you about how we can help you get more from your home heating supply.