Call Out Engineers and Service

Emergency Out of Hours use only


Emergencies are classified as:

No hot water
Uncontainable leaks
Gas leaks
No heating (1st October – 31st March only)

For private customers our warranty and call out assistance only covers boilers installed within the last year. You must have a valid CP12/Installation Certificate and you must be able to show a copy to the engineer when he/she arrives. We will also attend all boilers repaired/serviced within the last week.


In order to book an Engineer Visit we will require the following information:

Full name
Address and postcode of the property or site to be visited
Which Housing Association/Council your property is owned by if applicable
A site contact and telephone number
Emergency or fault

Out of Hours Engineer Appointment

If you are a tenant of one of the following please call to arrange an appointment.

Housing Plus

If you are a Housing Plus tenant please call:

01785 312 000 – South Staffs Call Centre

0300 300 005 – Severnside Call Centre

0800 111 4554 – SARH Call Centre 

Rugby Borough Council

If you are a Rugby Borough Council tenant please call:

Watmos Housing

If you are a Watmos Community Tenant please call:

Aspire Housing

If you are an Aspire Housing Tenant please call:


If you are a Connexus Tenant please call:

Peaks and Plains

If you are a Peaks and Plains Tenant please call:

Newark and Sherwood

If you are a Newark and Sherwood Tenant please call:

For all other Customers / Tenants

Please use the below information using your postcode to call the correct call out engineer.

North Call Out Engineer covers the following Postcodes

L, WN, WA, CH, CW, SK, ST1 – 18, M

For Tenants/Customers of: Unitas, EON,  Private home owners, Great Places Housing

East Call Out Engineer covers the following Postcodes


For Tenants/Customers of: Accord, EON, Private home owners, Trident

West Call Out Engineer covers the following Postcodes

ST19 – 21, TF, SY

For Tenants/Customers of: EON, Trident, Private home owners, Wrekin Housing

Commercial Customers


For Commercial customers our Callout number is:


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