Call Out Engineers & Service
If you suspect a GAS LEAK, then please call Cadent – 0800 111 999. This is the 24/7 National Gas Emergency Service number to call immediately if you smell gas, think you have a leak, or suspect carbon monoxide is escaping from a gas appliance.
Stay safe: Don’t use anything that could cause a spark. If it’s safe to do so, turn off the gas at the meter, and open doors and windows to ventilate the area.
Emergency Out of Hours use only
Emergencies are classified as:
● No hot water
● Uncontainable leaks
● No heating (1st October – 31st March only)
For private customers, our warranty and call-out assistance only covers boilers installed within the last year. You must have a valid CP12/Installation Certificate and you must be able to show a copy to the engineer when they arrive. We will also attend all boilers repaired/serviced within the last week.
In order to book an Engineer visit, we will require the following information:
- Full name
- Address and postcode of the property or site to be visited
- Which Housing Association/Council your property is owned by if applicable
- A site contact and telephone number
- Emergency or fault
Out of Hours Engineer Appointment
If you are a tenant of one of the following, please call to arrange an appointment.
Rugby Borough Council
Watmos Housing
Aspire Housing
Connexus
Peaks and Plains
Newark and Sherwood
emh homes group
new build Tenants
Please use the below information using your postcode to call the correct call out engineer.
persimmon central
persimmon west midlands
crest nicholson
all other customers / tenants
If you are a private customer who has had an install by us in the last 12 months, please call: 0113 370 2687
(Our warranty and call-out assistance only covers boilers installed within the last year. You must have a valid CP12 / Installation Certificate, and you must be able to show a copy to an engineer when they arrive.)
If you are a private customer who has had a repair / service within the last week, please call: 0113 370 8890
commercial customers
For commercial customers, our call-out number is: 0113 370 9071
