Covid-19 Update

Dear Customers,

As we come together in this difficult time, Phoenix Gas will be offering reduced rates so that, should your boiler break down or hot water fail, you won’t have the added pressure of expensive call out costs.

  • From today, our breakdowns will be £35.00 plus VAT to all customers, with the exception of over 70’s and those who are more vulnerable.
  • For the over 70’s and those who are more vulnerable, who fit the criteria, we will reduce it again to £30.00 plus VAT.

If we all do our bit and work together we can beat this!

Plus, for peace of mind, all of our engineers are following strict guidelines. Wearing protective masks, gloves and have sanitisers to use at all times to minimise risks to all customers, especially the over 70’s and those more vulnerable to the virus. We have a strict contingency plan and policies in place to protect all customers as well as our staff.