OUR STORY

Every installation. Every customer – domestic or commercial. Every person in our ever-growing team. We take care of everything they need.

That’s because, ever since we opened for business in 1994, we have based everything we do around offering a truly all-round quality service at the right price. Professional people following every regulation to the letter.

And now, we are the leaders in ‘Whole House’ energy efficiency concept – using all our experience and expertise to cover everything from domestic gas installation, service and repairs to multimillion £ commercial contracts. Although we made our name in gas, we have a full team of domestic and commercial electricians. And our Commercial Building section offers a complete solution including fire safety, ventilation, heating and lighting – the whole package.

Across every project, we are proud to follow ‘the Phoenix way of working’ an open and honest determination to get the job right first time. No excuses. No corners cut. 

But, we also acknowledge that the energy industry is rapidly evolving. So we are too. Ambitious. Optimistic. Seeing change as an opportunity to grow stronger and more successful.

And it is this deep and pragmatic understanding of our industry, our market sectors and our place in them which drives our commitment to constantly lead the way in finding new, innovative and imaginative ways to improve energy efficiency, develop renewable alternatives to traditional carbon-based energy sources and tackle fuel poverty.

All this is backed by an exceptional level of service and support which strengthens and cements our long-term business relationships – many now into their second decade and still going strong.

Of course, we take care of our people too. We began as a family business and that close-bound ethos remains. So whether they are based at our Stoke, Oldbury and Darlington offices, working in people’s homes or out on-site, we are happy to invest in our team’s training, nurture their development and share the rewards of a successful, growing company.

1994
The birth of Phoenix
British Gas Engineers Philip Grocott and Paul Gallimore decide to start a partnership. Both men had the same initials, PG, so decide to use these for the company name - Phoenix Gas Services.
1999
Local partnerships formed

Phoenix started working with Stoke on Trent City Council to complete servicing and maintenance work.

2001
New premises purchased

Phoenix Gas Services began to grow and took on premises at Sun Street, Shelton.  A showroom for fires & fireplaces downstairs, cookers and offices upstairs.

2001
Many new partnerships formed

Including a 10 year housing partnership with Wulvern Housing installing boilers and heating systems into their tenanted properties.

2004
A move to large premises

 A move to larger premises at Maplehurst Close, Burslem. Plenty of room outside for vans to park, a yard for skips and a stockroom for deliveries.

2004
Nigel Jackson Appointed as a Director
2008
Phoenix has a rebrand
Phoenix gas services has a rebrand and also introduces renewables and creates the sub brand Phoenix Renewable Technologies
2009
Steve Parker appointed as Director
2010
A new move to larger premises
2011
Phoenix expanded into the Solar PV market
2013
death of Former MD and Founder, Phillip Grocott
2014
Highly Commended

Phoenix began working with Mears/Birmingham City Council completing heating installations. We won the Highly Commended category for Collaboration of the Year with the Wrekin Housing Trust for our work on the Hedgrows Conversion Project.

2016
New office opens at Oldbury
2017
Joint founder and director Christine Grocott retires
2017
Kyle Grocott and Kirsty Brazier appointed as Directors
2017
Going from strength to strength

Wrekin Housing Trust - Retained the Domestic Installations and Commercial  Servicing and Repair Contract for a further 10 years.

Retained Domestic Boiler Installations for 600 properties a year, for a further 3 years with ASPIRE Housing.

Won Housing Plus group contract for 5 years. Completing the service and maintenance for over 10,000 properties including all commercial properties.

Peaks & Plains, Servicing and Maintenance of Renewable Alternative Heating Systems contract win. 

Retained Sandwell contract for another 3 years.

2019
Phoenix gets a facelift

New branding and another move to a new bespoke building.

2022
New office opens in Darlington

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