Our story
Since 1994, Phoenix Gas Services has evolved from a local gas specialist into a trusted delivery partner for social housing providers and local authorities. Our reputation is built on integrity, quality, and a long-standing commitment to the communities we serve.
We deliver safe, efficient and future-ready energy solutions across domestic and commercial environments, applying the same high standards to every project. Our work is driven by a clear purpose: to raise standards, support sustainability and create long-term value through innovation and regulatory excellence.
Today, Phoenix provides a full spectrum of whole-house energy and compliance services, including gas, electrical, fire safety, ventilation, heating and building solutions—supporting clients throughout the full lifecycle of homes and buildings.
As we continue to grow and transform, our focus remains clear: investing in our people, strengthening our capabilities and working in partnership with clients and communities to deliver outcomes that are safe, sustainable and built to last.
Our mission statement
Phoenix Energy Group’s mission is to deliver high-quality compliance, heating, electrical, construction, and decarbonisation services that make buildings safer, more efficient, and better for the communities who rely on them. We achieve this through technical excellence, empowered people, and a commitment to integrity, collaboration, and long-term value.
Our values
We are authentic
We are open and honest in all we do. We do what we say. We never over-promise or under-deliver. There is an integrity and compliance in all our dealings with clients, suppliers and our own team.
We are collaborative
We are stronger – together. Our foundations are family. As we continue to grow, from the top down, we are one team with a common purpose and shared interests. For one to succeed, we must all succeed.
We are ambitious
We are determined to be both bigger and better. We are proud of our past. But we are future-facing. We have the drive, the energy (and the people) to shape our own future.
Company timeline
1994
The birth of Phoenix
Founded by British Gas engineers Philip Grocott and Paul Gallimore, Phoenix Gas Services was born. With both men sharing the initials “PG,” the company name was inspired: Phoenix Gas Services.
1999
Building Local Partnerships
Phoenix began working with Stoke-on-Trent City Council, delivering servicing and maintenance works.
2001
Growth and New Premises
The business expanded into new premises on Sun Street, Shelton, with a dedicated showroom for fires, fireplaces, and cookers, plus offices upstairs. That same year, Phoenix secured several major contracts, including a 10-year housing partnership with Wulvern Housing to install boilers and heating systems across tenanted properties.
2004
Bigger Premises and New Leadership
A move to larger premises at Maplehurst Close, Burslem, gave space for vans, skips, and deliveries. Nigel Jackson was also appointed as Director, strengthening the leadership team.
2008
A Fresh Look and Renewables
Phoenix underwent a rebrand and launched Phoenix Renewable Technologies, embracing the future of energy.
2009
New Director Appointment
Steve Parker joined the board as Director.
2010
Another Move to Larger Premises
Phoenix continued its steady growth with a further move to accommodate expansion.
2011
Expanding into Solar PV
The business entered the renewable market with Solar PV installations.
2013
Remembering a Founder
Phoenix mourned the passing of former MD and founder, Philip Grocott.
2014
Award-Winning Collaboration
Phoenix partnered with Mears/Birmingham City Council on heating installations and earned “Highly Commended – Collaboration of the Year” with Wrekin Housing Trust for the Hedgrows Conversion Project.
2016
New Office at Oldbury
Further expansion led to a new office opening in Oldbury.
2017
A Year of Change and Growth
– Joint founder and Director, Christine Grocott, retired.
– Kyle Grocott and Kirsty Brazier were appointed as Directors.
– Phoenix retained key contracts with Wrekin Housing Trust, Aspire Housing, and Sandwell, while securing new wins with Housing Plus Group and Peaks & Plains.
2019
A Refreshed Brand
Phoenix refreshed its brand and relocated to a purpose-built headquarters, designed to support future growth and create a more sustainable working environment. The move included investment in solar technology to help future-proof the business.
2020
Broadening Capability
The launch of the Electrical Division expanded Phoenix’s whole-house service offering. Phoenix became the sole delivery partner for the EON BEIS Heat Pump Project in the North East and successfully mobilised major contracts, including Homes Plus and WATMOS, during the challenges of COVID-19.
2021
Strengthening Partnerships
Long-term partnerships were reinforced with a four-year renewal of the Sandwell Council contract. Phoenix also commenced new servicing contracts with Telford & Wrekin Council, Stafford & Rural Homes, and Rugby Borough Council.
2022
Continued Growth
Phoenix secured its first installation partnership contract with Aspire Housing and achieved further contract awards with Newark & Sherwood District Council, extending its operational reach in the North East.
2023
Regional Expansion
The business expanded into the East Midlands with new contract wins, including Bassetlaw District Council, while also strengthening its West Midlands presence through a new partnership with Powys County Council.
2024
Major Contract Win
Phoenix was awarded a four-year servicing and maintenance contract with EMH, supporting 15,000 properties across the East Midlands. This year also marked a leadership change, with Kirsty Brazier departing the business to pursue other interests.
2025
A New Era
The launch of the New Build Division, significant investment in digital systems, and strategic backing from GIL Investments marked a major milestone. Alongside this, Phoenix said farewell to long-standing Directors Nigel Jackson and Steve Parker, whose leadership leaves a strong legacy. The year also saw internal promotions, new appointments, and fresh perspectives that continue to strengthen the leadership team under Managing Director Kyle Grocott.
2026
Structured for growth
Meet the team
Our people are central to everything we do. With a diverse and skilled workforce across the UK, we invest in developing and empowering our teams to deliver exceptional service.
Guided by strong values and a shared vision, we foster a culture of integrity, accountability and collaboration—ensuring our people feel supported, valued and connected as we work together to serve communities and clients nationwide.
